How Skunk’s Oasis uses customer notifications in its cannabis delivery software to protect driver anonymity
How one company uses customer notifications for discreet cannabis delivery.
Skunk’s Oasis, a mail-order online cannabis shop, offers discreet premium marijuana delivery with same-day service in British Columbia’s Lower Mainland. Aiming to make online cannabis shopping easy and affordable, Skunk’s Oasis delivers hundreds of cannabis orders across Canada every month.
Business challenge in cannabis delivery
Operating in a legislative grey zone, Skunk’s Oasis must protect its delivery drivers from potential legal liability for their work. At the same time, customers require assurance that their orders will be delivered discreetly at a time when they are home to receive the package.
How RouteBasic's cannabis delivery software helped
To protect drivers, all contact is anonymized through the RouteBasic free route planning app. Each customer receives an SMS message with a specific delivery time when their package is next in the queue. If a phone call is required, the driver can route the call through a secondary number. The driver’s identity is shielded and the customer knows exactly what to expect, building goodwill with both drivers and clients. These customer notifications are handled securely using the Twilio messaging service.
As social distancing and contactless delivery have become the norm, proof of delivery has become an important reputation management requirement for all businesses with a distribution component. This is particularly true for cannabis delivery, and RouteBasic allows drivers to capture photo evidence of each delivery to further protect drivers while enhancing customer trust.
Cannabis delivery during the COVID-19 lock downs
By offering secure contactless payment and delivery, Skunk’s Oasis was uniquely positioned to address the surging demand for cannabis delivery as COVID-19 shut down many businesses in British Columbia. Delivery volume tripled from February to March 2020 and more than doubled again in April. The company's choice of cannabis delivery software allowed it to protect both driver and client privacy with anonymous delivery while delighting customers with unexpected levels of service has been a key factor in the company's rapid growth.
Need a free route planner to manage the logistics for your cannabis delivery business? Take a look at our 1-minute video and give RouteBasic (available on iOS and Android) a try!